Redesigning a web site
Finally got around completing this case study. Too long to publish as a post, so I have to refer you to my article library, Web redesign case study but in a nutshell the big findings are:
Always use the voice of the customer to guide you
Strategy and plans are fine, but the success of a project is all in the execution
The very smallest details matters, sometimes most
It will take more time than you think for visitors to feel comfortable with a new site
Learning never ends, no matter what you think you know
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