Same post as yesterday, just testing out the twitter feed feature. I apologize. Anyway, here’s the link to the white paper / case study Web Case Study
The official version of a web satisfaction case study, based on a project that I worked on a while ago, has now been published. It’s interesting how hours and hours of work can be compressed into a couple of pages. The customer satisfaction results, are very encouraging, but web site improvement is not a one time event, and there need to be a relentless effort in continuous tweaking, and improvement, based on the Voice of the Customer. For B-2-B technology web sites this can be particularly challenging. Enjoy Web_CaseStudy .
Finally got around completing this case study. Too long to publish as a post, so I have to refer you to my article library, Web redesign case study but in a nutshell the big findings are: